Shipping Policy

Effective date: August 8, 2026

Thank you for shopping with The Cozy Beam. Many of our products are handmade, personalized, or produced in small batches. Please review the following information before placing your order.

Order Processing Times

In-stock orders are typically processed within 2 business days. Business days do not include weekends or holidays.

Personalized, made-to-order, wholesale, and corporate orders may require additional production time. Estimated processing times may also be longer during holidays, product launches, sales, and other high-volume periods.

Processing time refers to the time needed to prepare your order. It does not include the time required for the shipping carrier to deliver your package.

Preorders

Products marked as preorders will include an estimated shipping date in the product description. This date is an estimate and may change because of production needs, material availability, order volume, carrier delays, or circumstances outside our reasonable control.

If preorder and in-stock products are purchased together, the entire order may be held until all items are ready to ship. To receive in-stock products sooner, please place a separate order.

Shipping Rates

Available shipping methods and rates are calculated and displayed at checkout based on the order’s size, weight, destination, and selected delivery method.

Any free-shipping promotion will be subject to the requirements stated with that promotion.

Estimated Delivery Times

Delivery times shown at checkout are estimates provided by the shipping carrier and are not guaranteed. Carrier delays may occur because of weather, holidays, service interruptions, or other circumstances outside The Cozy Beam’s control.

Selecting an expedited shipping method only shortens the carrier’s estimated transit time. It does not shorten our order-processing or production time unless confirmed in writing before purchase.

Shipping Confirmation and Tracking

When your order ships, you will receive a confirmation email containing tracking information when tracking is available. Please allow up to 48 hours for tracking information to update.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or been prepared for shipment.

The Cozy Beam is not responsible for delays, failed deliveries, returned packages, or additional shipping expenses caused by an incomplete or incorrect address provided by the customer.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, an undeliverable address, refusal, or failure to collect the package, the customer is responsible for any additional shipping charges required to resend it.

Original shipping charges are nonrefundable. Personalized and made-to-order products remain subject to our all-sales-final policy.

Lost or Delayed Packages

If tracking has not updated or your package appears delayed, please contact the shipping carrier first and then contact The Cozy Beam if additional assistance is needed.

We will make a reasonable effort to help locate a missing package or support a carrier claim. However, we cannot guarantee a replacement or refund for delays or losses caused by the shipping carrier.

Please report a potentially lost package within 5 days of the last tracking update so we can determine what assistance may be available.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.

2. Check around your property, mailbox, parcel locker, or building office.

3. Ask household members and nearby neighbors if they accepted it.

4. Allow one additional business day, as some carriers mark packages delivered shortly before arrival.

5. Contact the shipping carrier to request delivery details.

The Cozy Beam is not responsible for packages that are lost or stolen after the carrier confirms delivery. We will assist with available carrier information when reasonably possible.

Products Damaged in Shipping

Please inspect your order promptly after delivery. If a product arrives damaged, contact us within Three calendar days of delivery.

Your request must include:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the exterior shipping box or mailer

• Photographs of the interior packaging and shipping label

Please keep the product and all original packaging until the claim has been reviewed. Depending on the circumstances, we may offer a replacement, repair, store credit, or refund at our discretion.

Claims submitted after three calendar days or without sufficient photographs may not qualify for assistance.

Fragile Products

Many of our products are handmade and may be fragile. We carefully package orders to help protect them during shipment, but damage can occasionally occur while a package is in transit.

Minor variations in wood grain, texture, color, finish, or placement are normal characteristics of handmade products and are not considered shipping damage.

Multiple Packages

An order may be shipped in more than one package. If this occurs, you may receive separate tracking information for each shipment. Packages may arrive on different days.

Local Pickup

If local pickup is offered, it will appear as an option at checkout. Customers must wait until they receive confirmation that their order is ready before arriving.

Pickup orders must be collected at the confirmed location and during the available pickup times. Shipping charges are not included with pickup orders unless the order later needs to be shipped.

International Shipping

International shipping is available only when displayed as an option at checkout. International customers are responsible for all customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.

Customs processing may cause delays outside our control. The Cozy Beam cannot mark an order as a gift or report a value lower than the actual purchase price.

Shipping Restrictions

We currently ship only to destinations available during checkout. Some products may be restricted from certain locations because of carrier limitations, product size, or shipping regulations.

Contact Us

If you have questions about your shipment, please contact us through the contact form or customer-service information provided on The Cozy Beam website. Include your name and order number so we can assist you more efficiently.

The Cozy Beam
thecozybeam@gmail.com
7500 Golden Triangle Dr Unit F01