Refund policy

Because each item from The Cozy Beam is handmade, personalized, or created in small batches, all sales are final. We do not accept returns, exchanges, or cancellations once an order has entered production.

Please carefully review all personalization details, spelling, colors, sizes, and shipping information before submitting your order. The Cozy Beam is not responsible for errors in information provided by the customer.

Damaged or Incorrect Orders

If your product arrives damaged or you receive an incorrect item, you may submit a replacement request by emailing thecozybeam@gmail.com within 3 days of delivery. Your request must include:

• Your name and order number
• Clear photos of the damaged or incorrect product
• Photos of the shipping box and packaging
• A brief description of the issue

Requests submitted after three days or without the required photos may not be eligible for a replacement. Once the request has been reviewed and approved, we will arrange a replacement or another appropriate resolution.

Slight variations in wood grain, color, knots, texture, engraving, and finish are natural characteristics of handmade wood products and are not considered damage or defects.

Thank you for supporting The Cozy Beam and our handmade business!